Fertility Treatment Coordinator

2 weeks ago


Warrington, Pennsylvania, United States US Fertility Full time
Job Title: Patient Services Representative

At US Fertility, we're seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our patient care team, you will play a vital role in delivering exceptional service to our patients and families.

Key Responsibilities:
  • Maintain accurate and up-to-date patient records, including financial and insurance information.
  • Optimize patient satisfaction, provider time, and treatment room utilization by assessing patient needs and scheduling appointments accordingly.
  • Schedule appointments and ensure timely communication with patients and providers.
  • Address customer/patient issues and provide effective short-term and long-term resolution.
  • Provide timely feedback to the practice regarding service failures or patient concerns.
  • Consult with patients regarding their benefits, coverage, and financial options.
  • Greet patients and visitors to the office and provide a high level of customer service.
Requirements:
  • Minimum 2 years of applicable work experience.
  • High School diploma required.
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
  • Experience working in an OB/GYN office is a plus.
  • Strong communication skills, independent worker, detailed-oriented, and computer savvy.
  • High level of customer service essential.
What We Offer:
  • Competitive pay + bonus.
  • Comprehensive training.
  • Ability to make an impact in the communities we serve.

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within.



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