Warehouse Operations Manager
3 days ago
Salary: $65,000 - $80,000 per year
We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Water Heater Warehouse, LLC. As a key member of our operations department, you will be responsible for overseeing the daily activities of our warehouse, ensuring efficient and effective management of inventory, and leading a team of technicians and warehouse staff.
The successful candidate will have a proven track record in technical or warehouse operations, with at least 3 years in a supervisory or managerial role. Strong knowledge of warehouse management systems and inventory control practices is essential. Excellent leadership and team-building skills, along with exceptional organizational and multitasking abilities, are also required.
Key Responsibilities:
- Warehouse Operations Management:
- Oversee the overall functioning of the warehouse, including receiving, storage, order fulfillment, and shipping processes.
- Ensure compliance with company policies, procedures, and safety regulations.
- Develop and implement efficient workflows to maximize productivity and minimize errors.
- Monitor inventory levels, conduct regular audits, and coordinate with procurement to ensure stock availability.
- Optimize space utilization and implement inventory management systems to track and control inventory movements accurately.
- Team Leadership:
- Lead and motivate a team of technical and warehouse employees, providing guidance, coaching, and feedback.
- Schedule and assign tasks to technical and warehouse staff, ensuring appropriate coverage for all operational activities.
- Foster a positive and inclusive work environment, promoting teamwork and collaboration.
- Conduct performance evaluations, identify training needs, and provide opportunities for skill development.
- Resolve conflicts and address employee concerns in a timely and effective manner.
- Customer Service:
- Ensure orders are accurately processed, packed, and shipped to meet customer requirements.
- Collaborate with customer service teams to address inquiries, complaints, and resolve any order-related issues promptly.
- Maintain high standards of customer service, seeking opportunities to enhance customer satisfaction and loyalty.
- Continuously monitor and improve order fulfillment processes to reduce lead times and enhance efficiency.
- Health and Safety:
- Promote and enforce strict adherence to safety protocols and regulations to ensure a safe working environment.
- Conduct regular safety inspections, identify potential hazards, and implement corrective measures.
- Provide training on safe work practices and equipment operation to warehouse personnel.
- Investigate and report any workplace incidents or accidents, taking appropriate actions to prevent future occurrences.
- Continuous Improvement:
- Identify opportunities for process improvement and implement best practices to streamline warehouse operations.
- Monitor key performance indicators (KPIs) and generate reports to track operational performance.
- Collaborate with the management team to develop and implement strategies for business growth.
- Stay updated with industry trends and technologies, recommending and implementing relevant advancements.
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