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Retail Operations Leader

2 months ago

Gettysburg, Pennsylvania, United States Carters Full time

Employee Type:
Regular


If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app.

Do not apply using the below external application.

Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel for infants and young children. The Company proudly owns the Carter's and OshKosh B'gosh brands, which are among the most recognized names in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally.

Additionally, they are sold through over 1,000 Company-operated locations across the United States, Canada, and Mexico, as well as online.

The Company's Child of Mine brand is accessible at Walmart, its Just One You brand at Target, and its Simple Joys brand on Amazon.

Carter's also encompasses Skip Hop, a global lifestyle brand catering to families with young children. Headquartered in Atlanta, Georgia, further details can be found at
Baby Clothing, Kids Clothes, Toddler Clothes | Carter's
Explore our selection of baby clothing, essentials, and more at the most trusted name in children's apparel.
Join us at Carter's Careers

As a Retail Operations Leader, you will be the initial point of contact for growing families, representing our brand.


Your leadership will guide your team in celebrating new parents and grandparents, introducing them to essential baby products, and supporting them through significant milestones in their parenting journey.

We seek a leader who cultivates a welcoming and inclusive atmosphere, values individual skills and talents, and is committed to continuous learning for themselves and their team regarding product styles, features, and benefits.

You will mentor your teams to realize their potential, become experts in our brand and products, and take charge of their career paths.

What we appreciate about Carter's:
Carter's Inc.

is the leading North American retailer focused on apparel for infants and young children, featuring brands such as Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet.

Carter's is recognized as the #1 most-purchased children's clothing brand.
  • Our success stems from our commitment to quality - from the Original Bodysuit to the fulfilling careers we offer our team.

    We have maintained our close-knit culture since our inception, investing in our teams through training and development programs to ensure collective success.

    A career at Carter's transcends a mere job; it embodies connections among customers, teams, and families. Our core values of caring, teamwork, flexibility, and growth set us apart. What’s not to love?

Benefits we value:
Flexible schedules that accommodate your lifestyle.

We prioritize work-life balance, ensuring your schedule allows you to focus on all aspects of your life.

Comprehensive benefits and perks that enhance your life, including health and mental health benefits, a 30% discount on our brands, referral bonuses, and more.
Advance You Program, which supports earning a GED or a bachelor's degree tuition-free or learning English as a second language.
Paid time off, holidays, and parental leave, along with adoption assistance, charitable matching gifts, and additional benefits.
Opportunities for skill development and personal growth. We provide professional and personal development to help shape your career.
Programs designed to help you advance in your current role and beyond. Whether you join us for a brief period or a long-term career, you will experience growth at Carter's.

Your responsibilities include:
Building a talent pipeline through networking and recruitment; developing succession plans

by training and nurturing your team
Creating a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to enhance employee engagement
Developing leaders by providing direction, delegation, and investing in their growth
Establishing a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
Welcoming customers with a warm greeting and assisting them with our product styles, features, and benefits
Fostering customer loyalty by guiding and coaching the team on the advantages of customer participation in our Loyalty programs, including credit
Implementing the Company's directives on merchandising and operations; managing payroll and budgets
Understanding and analyzing Key Performance Indicators (KPIs) and identifying behaviors to drive results
Seamlessly leading and integrating an omnichannel experience, ensuring teams are trained on available tools
Minimizing loss through consistent customer service, education, and operational controls

Desired qualities in a candidate:
A positive and solutions-oriented mindset
Effective and professional verbal and written communication skills
Demonstrated leadership and supervisory skills, including the ability to lead, direct, and manage multiple tasks simultaneously
Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
A minimum of 3 years of retail or related management experience leading direct reports
A high school diploma or GED

Physical requirements:
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
Ability to stand or walk for extended periods; climb up and down a ladder
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week

Carter's commitment:
Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).

NOTE:
This job description is not exhaustive.

The duties described may be modified or reassigned at management's discretion, and the employee may be required to perform tasks not listed in the job description.

Carter's may reasonably adjust your duties, responsibilities, job title, and location.
Carter's is dedicated to fostering a diverse environment and proudly stands as an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.