Care Coordinator

10 hours ago


St Louis, Missouri, United States Helping People - United Way of Greater St. Louis Full time
Job Title: Community Information Exchange Care Coordinator

We are seeking a highly skilled and compassionate Care Coordinator to join our team at United Way of Greater St. Louis. As a key member of our Community Information Exchange (CIE) team, you will play a vital role in connecting individuals and families with essential resources and services.

Job Summary:

The Care Coordinator will facilitate network referrals, conduct assessments and screenings, and provide accurate and relevant information to clients and providers. You will work closely with our team to ensure seamless coordination and delivery of holistic, person-centered care.

Key Responsibilities:
  • Respond to inquiries from various sources while maintaining a high level of customer service
  • Professionally and sensitively perform intake, screenings, and assessments, gathering information and entering data into Customer Relationship Management systems (CRM)
  • Screen clients for program eligibility to in-house programs, completing forms thoroughly and accurately
  • Provide accurate and relevant information to clients and providers
  • Make accurate, direct referrals to in-network providers using the CRM, monitoring provider progress in serving referred to clients
  • Work within 2-1-1 CRM to find non-network partners for needs not able to be met within the CIE provider network
  • Complete follow-up calls to assess for accuracy of non-network referrals, reassessments of needs, etc.
  • Develop relationships with in-network providers and attend CIE Workgroup and Partner Agency virtual meetings
  • Meet regularly with leadership to address questions, receive performance feedback, and voice ideas
Requirements:
  • Achieve an average of 85% or better on each quality indicators
  • Meet or exceed benchmark goals that may include: Adherence to network standards, Follow-up goals, Documentation, etc.
What We Offer:

We offer a comprehensive benefits package, including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer



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