Technical Support Specialist

14 hours ago

Tukwila, Washington, United States Triton Technical Full time
Job Title: Client Support Technician

At Triton Technical, we are seeking a highly skilled and experienced Client Support Technician to join our team. As a key member of our client support team, you will provide 24/7/365 technical support to our customers worldwide.

Job Summary:

The Client Support Technician is responsible for assisting clients with a wide variety of software and hardware issues, working as the first point of contact for clients and routing of client helpdesk tickets, and carrying out Microsoft server management and maintenance tasks.

Key Responsibilities:
  • Assist clients with software and hardware issues
  • Work as first point of contact for clients and routing of client helpdesk tickets
  • Carry out Microsoft server management and maintenance tasks
  • Work as part of the team to carry out software implementation and system configurations
  • Issue management, resolution, and escalation per defined procedures
  • Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems
  • Generate, edit, and maintain site information spreadsheets and user documentation
  • Work to improve and maintain documentation on new and existing project installations and procedures
  • Attend client sites and assist with on-site project work as needed
Requirements:
  • Intermediate Microsoft Office knowledge
  • Effective communication skills
  • A+ / Network+ level knowledge or appropriate experience
  • Helpdesk and general ticket management experience
  • Proactive work ethic and drive
  • Meticulous attention to detail
  • Able to explain complex technical issues and resolutions in a patient, non-technical manner
  • Ability to prioritize tasks and client issues in accordance with defined standards and protocols
  • Commitment to learning and willingness to teach others
  • Strong listening skills and proven organizational skills
  • Resourceful, with an inherent tenacity for problem solving
  • Efficient multi-tasking skills
  • Global awareness and knowledge of cultural differences
Benefits:
  • 15 days of paid time off
  • Health insurance at $65/month for employee-only
  • 100% company-covered dental insurance
  • 401(k) plan
  • Cell phone and internet reimbursement
  • 8 paid holidays

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