Onsite Desktop Engineer
3 weeks ago
We are seeking a Help Desk Technician Lead to join our team at Ovation Workplace Services Inc. As a Help Desk Technician Lead, you will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
About the Role:This position requires a highly skilled and experienced individual who can work independently and collaboratively as part of a team. You will be responsible for providing first/second-level contact and problem resolution for customer issues, working with Third-Party Vendors to remediate complex AV issues, communicating timely updates on issue status and resolution, and maintaining ticket updates for all reported incidents.
Key Responsibilities:- Provide first/second-level contact and problem resolution for customer issues
- Work with Third-Party Vendors to remediate complex AV issues as needed
- Communicate timely updates on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
The ideal candidate should have relevant 3-5 years' experience in Windows Desktop support and possess excellent analytical, troubleshooting, and problem-solving skills. The ability to multi-task, determine priorities, and meet Service Level Agreements (SLAs) is also essential.
Compensation:The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience and qualifications.
Required Skills and Qualifications:- Bachelor's Degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP), or better
- Minimum 18 months of IT experience
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation, and troubleshooting
Ovation Workplace Services Inc. offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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