Help Desk Technician Lead

6 days ago


Salt Lake, Utah, United States Ovation Workplace Services Inc. Full time

Join our team as an Onsite Desktop Engineer and contribute to the success of Ovation Workplace Services Inc. This role involves providing local desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

About the Role:

This position requires a highly skilled and experienced individual who can work independently and collaboratively as part of a team. You will be responsible for providing first/second-level contact and problem resolution for customer issues, working with Third-Party Vendors to remediate complex AV issues, communicating timely updates on issue status and resolution, and maintaining ticket updates for all reported incidents.

Key Responsibilities:
  • Provide first/second-level contact and problem resolution for customer issues
  • Work with Third-Party Vendors to remediate complex AV issues as needed
  • Communicate timely updates on issue status and resolution
  • Maintain ticket updates for all reported incidents
  • Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications

The ideal candidate should have relevant 3-5 years' experience in Windows Desktop support and possess excellent analytical, troubleshooting, and problem-solving skills. The ability to multi-task, determine priorities, and meet Service Level Agreements (SLAs) is also essential.

Compensation:

The estimated salary range for this position is $65,000 - $85,000 per year, depending on experience and qualifications.

Required Skills and Qualifications:
  • Bachelor's Degree or equivalent in Computer Science or related field
  • CompTIA A+, Microsoft Certified Professional (MCP), or better
  • Minimum 18 months of IT experience
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation, and troubleshooting

Ovation Workplace Services Inc. offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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