Pharmacy Customer Service Representative

2 weeks ago


Los Angeles, California, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining a clean and organized pharmacy environment.

Key Responsibilities
  • Provide exceptional customer service to patients and customers, answering questions and resolving issues in a timely and professional manner.
  • Process prescriptions, including retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Maintain a clean and organized pharmacy environment, including restocking shelves, cleaning equipment, and disposing of hazardous waste.
  • Assist pharmacists in scheduling and maintaining work flow, including entering patient and drug information into pharmacy systems.
  • Report prescription errors to pharmacists on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • PTCB certification through the designated PTCB training program and/or state required certification/registration.
What We Offer

Walgreens offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and continuing education programs.



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