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Receptionist for Hospitality Services
2 months ago
Key Responsibilities:
- Manage Guest Check-in and Check-out processes
- Operate Property Management System (PMS)
- Handle Cash and Credit Card Transactions
- Maintain Telephone Etiquette and Switchboard Operations
- Implement Front Office Emergency and Security Protocols
- Facilitate Reservations for Guest Rooms and Meeting Spaces
- Support Administrative Tasks as delegated by Management
- Ensure Front Desk Area and Lobby are Clean and Organized Daily
- Make Minor Decisions as Required
- Process Group Reservations and Establish Group Blocks
- Promote Sales of Guest Rooms for New Arrivals and Phone Inquiries
- Adhere to All Policies and Procedures as detailed in the Employee Handbook
- Present a Neat, Clean, and Professional Appearance in Uniform with Name Tag
- Operate Laundry Facilities as Directed
- Exhibit a Professional and Welcoming Attitude towards Guests, Associates, and Vendors
Essential Skills:
- Proficient Verbal and Written Communication in English (Spanish is a plus)
- Basic Mathematical Skills
- Legible Handwriting
- Computer Proficiency and Typing Skills
- Ability to Operate a 10-Key Calculator
- Strong Interpersonal Skills with the Public
- Capability to Work Independently with Minimal Supervision
- Aptitude for Managing Multiple Tasks Concurrently
- Basic Accounting Knowledge and Night Audit Experience
Physical Demands:
- Neck: Bending and Twisting
- Arms: Reaching, Bending, Light Lifting, Pushing, Pulling
- Hands: Finger Dexterity and Grasping
- Trunk: Bending and Twisting
- Legs: Normal Balance, Crouching, or Kneeling
- Feet: Ability to Stand for Extended Periods, Walk, and Climb Stairs
- Auditory: Capability to Read and Understand Emergency and Security Information, including Labels and Directions; Ability to Communicate in Emergencies
- Hearing: Ability to Hear Emergency Alarms, Telephones, and Conversations
Vision: Must have Legal Normal Vision with or without Accommodation
Job Posted by Innvite Hospitality