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Receptionist for Hospitality Services

2 months ago


Grove City, Ohio, United States Innvite Hospitality Full time
Position Overview

Key Responsibilities:

  • Manage Guest Check-in and Check-out processes
  • Operate Property Management System (PMS)
  • Handle Cash and Credit Card Transactions
  • Maintain Telephone Etiquette and Switchboard Operations
  • Implement Front Office Emergency and Security Protocols
  • Facilitate Reservations for Guest Rooms and Meeting Spaces
  • Support Administrative Tasks as delegated by Management
  • Ensure Front Desk Area and Lobby are Clean and Organized Daily
  • Make Minor Decisions as Required
  • Process Group Reservations and Establish Group Blocks
  • Promote Sales of Guest Rooms for New Arrivals and Phone Inquiries
  • Adhere to All Policies and Procedures as detailed in the Employee Handbook
  • Present a Neat, Clean, and Professional Appearance in Uniform with Name Tag
  • Operate Laundry Facilities as Directed
  • Exhibit a Professional and Welcoming Attitude towards Guests, Associates, and Vendors

Essential Skills:

  • Proficient Verbal and Written Communication in English (Spanish is a plus)
  • Basic Mathematical Skills
  • Legible Handwriting
  • Computer Proficiency and Typing Skills
  • Ability to Operate a 10-Key Calculator
  • Strong Interpersonal Skills with the Public
  • Capability to Work Independently with Minimal Supervision
  • Aptitude for Managing Multiple Tasks Concurrently
  • Basic Accounting Knowledge and Night Audit Experience

Physical Demands:

  • Neck: Bending and Twisting
  • Arms: Reaching, Bending, Light Lifting, Pushing, Pulling
  • Hands: Finger Dexterity and Grasping
  • Trunk: Bending and Twisting
  • Legs: Normal Balance, Crouching, or Kneeling
  • Feet: Ability to Stand for Extended Periods, Walk, and Climb Stairs
  • Auditory: Capability to Read and Understand Emergency and Security Information, including Labels and Directions; Ability to Communicate in Emergencies
  • Hearing: Ability to Hear Emergency Alarms, Telephones, and Conversations

Vision: Must have Legal Normal Vision with or without Accommodation

Job Posted by Innvite Hospitality