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Customer Service Associate

2 months ago

Laredo, Texas, United States Forward Air Solutions Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Forward Air Solutions.

Key Responsibilities:

  • Respond to incoming customer calls and provide detailed information
  • Notify customers daily of freight availability
  • Perform data entry for domestic and international bills
  • Maintain a driver sign-in log and cash log file
  • Organize and maintain files in accordance with company standards

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package