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Salesforce Team Leader
2 months ago
Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America's First Smart NetworkTM.
Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile. Department Overview: Our Sales teams are dedicated advocates for our products and the customers we serve.We have cultivated a loyal customer base by authentically promoting the DISH brands to consumers, retailers, affiliate partners, distributors, and industry stakeholders.
The sales department plays a pivotal role in driving demand and establishing strategic partnerships across the sector. Key Responsibilities: DISH is in search of an experienced Salesforce Leader with a robust background in System Architecture and a profound understanding of the Salesforce platform, complemented by a proven history of leading and nurturing high-performing teams.You will oversee a team of Salesforce Administrators, Developers, and Analysts, driving ongoing enhancements and ensuring optimal platform utilization to meet business goals. Your expertise in system architecture will be crucial in designing and implementing resilient, scalable Salesforce solutions.
Team Leadership:- Inspire and lead a team of Salesforce professionals, including developers and system administrators, fostering a collaborative environment.
- Conduct regular performance evaluations and provide coaching to enhance individual and team capabilities.
- Manage workloads effectively, delegating tasks to ensure timely project completion.
- Possess an in-depth understanding of Salesforce architecture, functionality, and best practices.
- Configure and customize Salesforce instances to align with specific business requirements and enhance user experience.
- Analyze data and reporting to identify improvement opportunities and optimize workflows.
- Guide and mentor Salesforce developers to elevate their expertise.
- Collaborate with DISH Business' Salesforce architect on the design and implementation of scalable, secure, and efficient Salesforce solutions.
- Work with cross-functional teams, including IT and business stakeholders, to translate needs into actionable solutions.
- Stay updated on the latest Salesforce technology advancements and adapt strategies accordingly.
Oversee Salesforce projects, ensuring timely delivery, budget adherence, and goal fulfillment. Develop and document project plans, track progress, and proactively identify and mitigate risks. Collaborate with stakeholders to manage expectations and achieve successful outcomes.
Metrics and Reporting:- Establish key performance indicators (KPIs) to measure Salesforce user adoption, data quality, and system performance.
- Generate insightful reports and presentations to communicate platform value and ROI to stakeholders.
- Continuously identify and implement improvement opportunities based on data analysis.
- Bachelor's degree in Computer Science, Information Technology/Systems, Computer Engineering, or a related field (or equivalent experience); a Master's degree is a plus.
- 8-10 years of experience with Salesforce, including configuration, customization, administration, and development.
- 2-5 years of experience managing a team of Salesforce professionals.
- Strong understanding of system architecture principles as applied to Salesforce solutions.
- Proven ability to lead, motivate, and develop high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and reporting capabilities.
- Highly organized with attention to detail; able to work independently or as part of a cohesive team.
- Ability to prioritize multiple projects effectively.
- Salesforce certifications (Admin, Developer, Advanced Admin, etc.) are advantageous.
We offer a competitive salary range and a comprehensive benefits package, including health perks, flexible spending accounts, a 401(k) plan with company match, and career development opportunities.
Join us in shaping the future of connectivity at DISH.
