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Lead Analyst in Process Engineering

2 months ago

Norristown, Pennsylvania, United States PJM Inc Full time
Flexible Work Arrangement - Hybrid

The Senior Process Engineering Specialist plays a pivotal role in partnering with various business units within ITS and its affiliates to assess current operational workflows, pinpoint areas for enhancement, devise innovative processes, and spearhead their execution. This position is also tasked with streamlining costs and timelines to boost operational efficiency, uncovering automation prospects, and implementing creative solutions to achieve optimal results.

Key Responsibilities:
  • Conduct thorough reviews of process efficiency and propose actionable improvements.
  • Manage process change initiatives effectively.
  • Establish process metrics to ensure compliance with anticipated outcomes.
  • Engage in resource acquisition through active participation in ITS planning activities.
  • Oversee the successful execution of projects and initiatives aimed at enhancing these tools.
  • Collaborate with and guide process owners and stakeholders in implementing necessary changes.

Essential Functions:
  • Formulate strategies for process enhancement.
  • Assist project management and departmental leadership in crafting comprehensive work plans, detailing scope, milestones, schedules, resources, and deliverables.
  • Gain insights into business units by working closely with leaders to understand their functions and processes.
  • Address business inquiries, including reporting, through data analysis and management.
  • Track and develop requirements, KPIs, and other relevant process metrics.
  • Create value propositions while identifying potential risks and opportunities.
  • Coordinate project, maintenance, and release activities within the department or project team.
  • Identify, document, and resolve process-related issues in collaboration with process owners.
  • Regularly generate status reports on workgroup or project team progress and capacity metrics.
  • Research and remain informed about emerging technologies, solutions, and trends, presenting their benefits to stakeholders.
  • Manage Change Management and Release Schedules as necessary.
  • Ensure that appropriate controls, including security requirements, are applied to work efforts for the efficient delivery of robust business solutions.

Qualifications & Characteristics:
Required:

• Bachelor’s degree in Computer Science, Business Administration, or equivalent professional experience.
• Minimum of 10 years of relevant experience, including:
  • Ability to manage multiple initiatives concurrently.
  • Expertise in quantitative and qualitative analysis.
  • Strong emotional intelligence.
  • Effective collaboration skills with a customer-centric approach.
  • Experience working with both internal and external auditors.
  • Proven ability to produce high-quality deliverables with meticulous attention to detail.
  • Proficient in Microsoft Office Suite (MS-Word, MS-Excel, MS-PowerPoint).

Preferred:
  • MBA in Business Administration.
  • Familiarity with PJM operations, market dynamics, and planning functions.