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Hotel Housekeeping Professional

2 months ago

San Antonio, Texas, United States Pyramid Global Hospitality Full time
Position Overview

A hotel housekeeping professional is essential in ensuring the cleanliness and overall quality of guest accommodations.

Their main duty is to maintain guest rooms in a pristine and inviting condition.

Job Title:
Hotel Housekeeping Professional


Job Summary:
A hotel housekeeping professional is tasked with the cleaning and preparation of guest rooms to create a comfortable and welcoming atmosphere for visitors. They are crucial in upholding the hotel's standards of cleanliness and guest satisfaction.

Key Responsibilities:

  1. Room Cleaning:
    • Maintain and organize guest rooms according to hotel protocols.
    • Change bed linens, make beds, and ensure all surfaces are thoroughly cleaned and sanitized.
    • Perform vacuuming and mopping of floors as required.
  2. Bathroom Maintenance:
    • Sanitize bathrooms, including toilets, sinks, showers, and tubs.
    • Replace toiletries and towels as needed.
  3. Restocking:
    • Ensure that all in-room amenities are replenished, including soap, shampoo, coffee, and other supplies.
  4. Waste Management:
    • Empty waste bins and replace liners.
    • Dispose of waste following hotel guidelines.
  5. Room Inspection:
    • Examine rooms for maintenance issues or damages, reporting findings to the maintenance team.
  6. Lost and Found:
    • Report any items left behind in guest rooms to the lost and found department.
  7. Room Setup:
    • Arrange additional beds or cribs in guest rooms as necessary.
    • Ensure furniture is arranged properly.
  8. Customer Interaction:
    • Greet guests warmly and courteously when encountered.
    • Address guest requests and concerns in a prompt and professional manner.
  9. Safety and Security:
    • Adhere to hotel safety and security protocols, including the handling of guest keys and safeguarding guest belongings.
    • Report any suspicious activities or safety concerns to the appropriate personnel.
  10. Team Collaboration:
    • Work alongside the housekeeping team and other hotel staff to ensure efficient operations.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in housekeeping or a related field is preferred.
  • Familiarity with cleaning products and equipment.
  • Strong attention to detail and a dedicated work ethic.
  • Good physical condition, as the role involves standing for extended periods, lifting, and bending.
  • Excellent communication and customer service abilities.

Working Conditions:
  • Hotel housekeeping professionals typically work in shifts and may be required to work on weekends and holidays.
  • The role can be physically demanding, involving lifting, pushing, and carrying heavy items.

A hotel housekeeping professional is a key contributor to the guest experience, as a clean and well-maintained room is vital for guest satisfaction and the overall reputation of the hotel.