Customer Service Representative

3 weeks ago

New York, New York, United States Empowered Hospitality Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Empowered Hospitality. As a key member of our support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Client Support
    • Provide timely and effective support to HR Consultants, who act as Team Leads for 2-3 E|H clients.
    • Edit and update key HR documents to ensure accuracy and compliance.
    • Deliver high-quality final products on or before deadlines, meeting client expectations.
    • Research HR or legal policies to provide clarification and guidance to clients.
    • Stay up-to-date with new concepts, policies, and legislation to ensure expertise and knowledge.
  • Document Management
    • Edit and update key HR documents.
    • Prepare templates and questionnaires for documents, as needed.
    • Organize and maintain accurate records of client documents and files.
  • Reporting and Analysis
    • Build and generate reports to support client needs.
    • Analyze reports to identify trends and areas for improvement.
    • Suggest means of collecting and analyzing data to meet client needs.
  • New Client Onboarding
    • Assist with the new client checklist to ensure a smooth onboarding process.
    • Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed.
    • Scan employee files into storage platforms for secure and organized storage.
Requirements
  • Education and Experience
    • Qualifications in a related field, such as human resources or business administration.
    • Proven experience in customer service, support, or a related field.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong analytical and problem-solving skills.
    • Attention to detail and organizational skills.
What We Offer

At Empowered Hospitality, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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