Shift Operations Manager

4 weeks ago


Greensboro, North Carolina, United States PartnerHero Full time
Job Summary

We are seeking a highly skilled Shift Lead to join our team at our Driverless Vehicle support center in Greensboro, NC. As a Shift Lead, you will be responsible for leading a team of associates who are assisting and providing oversight of driverless vehicles. Your primary focus will be on ensuring top performance from the associates, maximizing efficiency, and maintaining a positive and energetic work environment.

Key Responsibilities

Function as primary point of contact at the support center for key stakeholders including product operations, strategy, training and development, customer support, safety, etc.
Develop operational protocols in collaboration with quality assurance, product operations and strategy teams.
Remain current on key workflow changes, operational guidelines, and policy updates and communicate to associates.
Prepare reports and analyze performance data to improve processes, ensure associates are properly allocated, and maximize productivity and efficiency.
Ensure associates achieve desired service levels.
Deliver real-time support to high severity events.

Requirements

Ability to multitask and remain calm under pressure.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

What We Offer

Full-time employment
Competitive compensation based on experience
A dedicated wellness program, including support from an in-house psychologist
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture.
Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.
If you require assistance or accommodations to participate in the job application or interview process, please contact .

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