Client Relations Specialist
3 weeks ago
As a leading auto glass company, Safelite is dedicated to building a fulfilling career for its employees. We offer a unique blend of work and life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
Job Title: Customer Advocate
This is an exciting opportunity to join our team as a Customer Advocate. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences, managing administrative tasks, and ensuring seamless interactions with customers.
Responsibilities
- Greet in-shop customers and address their concerns promptly and professionally.
- Manage incoming calls, emails, and faxes related to various aspects of our services.
- Process work orders, confirm information, and verify insurance details.
- Perform administrative tasks such as buyouts, invoices, and credit memos.
- Assist with dealer part orders and special accounts.
Requirements
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment with multiple priorities.
- Travel up to 10% required.
Benefits
- Competitive hourly rate starting at $18.
- A generous benefits package worth over $10k*.
- Tuition reimbursement up to $5,250 annually.
- Paid training and necessary tools for success.
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