Client Relations Specialist

3 weeks ago


Eden Prairie, Minnesota, United States Jobs for Humanity Full time
Safelite Overview

As a leading auto glass company, Safelite is dedicated to building a fulfilling career for its employees. We offer a unique blend of work and life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.


Job Title: Customer Advocate

This is an exciting opportunity to join our team as a Customer Advocate. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences, managing administrative tasks, and ensuring seamless interactions with customers.


Responsibilities
  • Greet in-shop customers and address their concerns promptly and professionally.
  • Manage incoming calls, emails, and faxes related to various aspects of our services.
  • Process work orders, confirm information, and verify insurance details.
  • Perform administrative tasks such as buyouts, invoices, and credit memos.
  • Assist with dealer part orders and special accounts.

Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment with multiple priorities.
  • Travel up to 10% required.

Benefits
  • Competitive hourly rate starting at $18.
  • A generous benefits package worth over $10k*.
  • Tuition reimbursement up to $5,250 annually.
  • Paid training and necessary tools for success.


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