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Customer Service Representative

1 month ago

Blackwood, New Jersey, United States State Farm Agency - Blackwood, NJ Full time
Job Description

State Farm Agency, located in Blackwood, NJ, is seeking a skilled Customer Service Representative to provide exceptional service to customers. As an Insurance Customer Service Professional, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about insurance products and services.

Key Responsibilities:

  • Provide prompt and friendly customer service via phone, email, or in-person
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Establish and maintain customer relationships, following up as needed
  • Manage incoming and outgoing phone calls to customers and potential clients

Requirements:

  • Excellent communication skills - written, verbal, and listening
  • Self-motivated and detail-oriented
  • Proactive in problem-solving and able to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to customers and provide personalized service
  • Property Casualty license (must have or be able to obtain)

This is a fantastic opportunity to join a well-established State Farm Agency and provide exceptional service to customers. If you have a passion for customer service and a strong work ethic, we encourage you to apply.