Customer Service Professional

4 weeks ago


Blackwood, New Jersey, United States Staff My Agency Full time

Staff My Agency, a well-established State Farm Agency, is seeking a talented and caring professional to fill the role of Insurance Customer Service Representative. This position is focused on delivering exceptional customer service and enhancing the overall State Farm Insurance customer experience.

Responsibilities include:

  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establishing customer relationships and following up with customers, as needed.
  • Managing incoming and outgoing phone calls to customers and potential clients.

You will receive:

  • Salary plus commission
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must have or be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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