Customer Service Representative
5 days ago
Overview
TalentZök is seeking a highly motivated and detail-oriented Branch Service Representative I to join our team. As a key member of our branch operations, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a high level of confidentiality with customer and bank information.
Key Responsibilities:
- Represent the front line of the bank and expand customer relationships by providing prompt and exceptional service to both internal and external customers.
- Independently respond to and assist customers with basic inquiries and requests.
- Process all teller transactions and successfully maintain a cash drawer within branch guidelines.
- Understand when to escalate complex customer issues.
- Understand and adhere to all Bank policies and procedures.
- Comply with all security procedures and participate in dual control functions, as required.
- Demonstrate a thorough understanding of Bank products and services.
- Understand and adhere to branch compliance requirements and conform to Regulatory and State Banking Regulations.
- Maintain high level of confidentiality with customer and Bank information.
- Complete all required training as assigned.
Requirements:
- Minimum of 1+ years of bank branch experience.
- High school diploma or equivalent required.
- Excellent time management, prioritizing and multi-tasking.
- Very good written & verbal communication skills.
- Interpersonal skills and team focused.
- Organized, detail oriented and focused on priorities and efficiency.
- Knowledge of, adherence to the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank's customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.
What We Offer:
TalentZök offers a competitive salary range of $20-$25/hr and a dynamic work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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