Luxury Sales Lead

1 month ago


Étreux, Hauts-de-France, United States Saatva Full time

About Us

Saatva is a luxury mattress and home furnishings brand that aims to provide consumers with an exceptional shopping experience. Our mission is to be the most helpful brand in our space, answering every question consumers may have about mattresses, sleep, and sleep health.

The Viewing Room is an extension of our Saatva website, allowing consumers to view and experience our luxury products in a pressure-free environment. With 19 successful Viewing Rooms launched since 2020, we continue to expand through 2026. Our Boston store is located at 90 Newbury Street, where we are currently interviewing for the role of Lead Sleep Guide.

This individual will play a pivotal role in maintaining a positive company culture, ensuring team productivity, and providing guests with a first-class experience. The ideal candidate should possess strong leadership skills, thrive in a dynamic environment, and be passionate about quality products.

Responsibilities:

  • Meet and exceed sales goals in collaboration with the Viewing Room Manager
  • Promote a positive company culture through team building and mentorship
  • Maintain an organized and multitasking-oriented approach to daily tasks
  • Build rapport with customers to provide a knowledgeable and exceptional shopping experience
  • Assist in management tasks as needed to keep the team focused on delivering a first-class experience
  • Utilize computer skills and related software to enhance productivity
  • Maintain a clean and healthy work environment

Requirements:

  • Strong customer service experience with a minimum 2 years of consumer-facing experience, preferably in luxury products
  • Superior coaching and mentoring skills
  • Dynamic, articulate, and affable personality with strong communication skills
  • Passionate about quality products and dedicated to delivering exceptional customer service
  • Strong leadership skills with the ability to lead by example and motivate a team
  • Comfortable working in a fast-paced and dynamic environment

What We Offer:

  • Competitive compensation: $25-$31/hour
  • Medical, dental, and vision insurance available
  • Paid vacation
  • Bonus program
  • 401K employer match
  • FSA/HSA/commuter benefits available
  • Employee referral bonus
  • Blink discounted gym membership
  • Employee discounted products
  • Friends and family discounts


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