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Member Team Lead

2 months ago

Beavercreek, Ohio, United States Walmart Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving member complaints and issues
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

We offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as Live Better U, a company-paid education benefit program for full-time and part-time associates.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.