Customer Advocate I

1 month ago


Campbell, California, United States Advanced Energy Full time
Customer Advocate Job Description

About Advanced Energy

Advanced Energy Industries, Inc. is a leading provider of precision power and control technologies for the semiconductor and industrial markets. Our company is committed to delivering innovative solutions that enable our customers to achieve their goals.

Job Summary

The Customer Advocate is the primary point of contact for inbound customer needs. This role requires strong communication and problem-solving skills to provide accurate and prompt resolutions to customer issues and ensure a positive customer experience.

Key Responsibilities

  • Coordinate with cross-functional teams to resolve customer issues and improve customer satisfaction.
  • Generate quotes and process sales orders in a timely and accurate manner.
  • Use ERP system to manage delivery schedules, repair quotations, and report status to customers.
  • Perform routine reporting functions, including sales open orders, RMA backlog, service reports, and revenue reports.
  • Perform clerical tasks, such as filing tax forms and customer purchase orders, and pulling data for audit purposes.
  • Work effectively to handle multiple, time-sensitive tasks and meet expectations on metrics.

Qualifications

  • 2+ years of experience in a customer-centric, Quality, or Engineering environment.
  • Energetic and focused, with a strong ability to contribute to the team on a daily basis.
  • Prepared to learn a host of new skills from multiple sources.
  • Effective communication and organizational skills, with a strong attention to detail.
  • Ability to manage and follow-up on competing priorities, conflicts, and problems in a demanding, time-sensitive, customer-centric environment.
  • Strong computer skills in Microsoft Office (Word, Excel, Outlook).

Education

  • BA/BS in Business or related field, or equivalent education and/or experience.
  • Previous experience with accounting and customer interface, including order entry processes, delivery commitments, and quality operations.

Benefits

As part of our total rewards philosophy, we offer a competitive compensation and benefits package, including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan. Our benefits package includes medical, dental, and vision coverage, short and long-term disability and life insurance, health savings and flexible spending accounts, paid time off, and company matched 401(k). We also offer tuition reimbursement, expanded mental health coverage, and employee assistance programs.

Advanced Energy is committed to diversity in its workforce, including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.



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