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Customer Service Coordinator
2 months ago
**About Dex Imaging**
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.
We provide the best document handling solutions in the industry with no dependency on a single manufacturer.
Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
**Job Summary**
We are seeking a highly organized and detail-oriented Customer Service Representative to coordinate and participate in the installation and onboarding setup.
The ideal candidate will have strong communication skills, technical knowledge of computer software, and experience with Microsoft Office Suite.
**Key Responsibilities**
1. Coordinate installs from appointment setting, onboarding, software implementation, paperwork, and post-install maintenance.
2. Process and organize paperwork for orders, removals, cancellations, and pickup requests.
3. Work closely with administrative, sales, and supply departments.
4. Obtain meters from printer devices.
5. Install necessary software for meter and auto toner replenishment program.
6. Ensure proper customer inventory.
7. Perform customer reviews.
**Requirements**
1. High school diploma required.
2. Experience with Microsoft Office Suite.
3. Customer service experience via email and phone.
4. Technical knowledge of computer software, printer installation is a plus.
5. Strong communication skills both verbal and written.
6. Attention to detail, data entry accuracy, and excellent organizational skills.
7. Ability to multitask and work under pressure.
8. Able to work independently and as a productive team member.
9. Professional and positive outlook.
10. Clean driving record.
**Benefits**
1. Paid time off after 90 days.
2. Medical, Dental, Vision, and 401K eligibility after 60 days.
3. Profit sharing after 1 year.
**About Dex Imaging**
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.
We provide the best document handling solutions in the industry with no dependency on a single manufacturer.
Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
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