Network Systems Specialist

1 week ago

Jackson, Mississippi, United States CAI Full time
{"Job Title": "Network Analyst", "Job Description": "Job Summary

We are seeking a skilled Network Analyst to monitor network, system, and application performance, as well as perform proactive monitoring and troubleshooting of enterprise systems.

Key Responsibilities
  • Perform proactive monitoring and troubleshooting of enterprise systems
  • Monitor network, system, and application performance, availability, and capacity
  • Respond to alerts and escalate issues identified through monitoring tools and tickets
  • Provide direct support for system issues, outages, slowdowns, and interruptions
  • Answer overflow calls during first shift and take second and third shift phone calls and tickets for the IT Service Desk
  • Use software, such as Remedy or ServiceNow, to report, track, and resolve issues
  • Escalate alerts and system issues to PM Engineers, Application Engineers, and Systems Engineers as needed
  • Thoroughly and comprehensively document procedures
Requirements
  • BS degree in Computer Science, Information Systems, or a related subject; or equivalent real-world experience
  • Experience with Windows and Linux system administration
  • Familiarity with SolarWinds Orion or equivalent monitoring platforms
  • Familiarity with Cisco, CheckPoint, and other enterprise network and firewall platforms
  • Familiarity with networking devices, protocols (TCP/IP), and corresponding access-related problems (preferred)
  • Familiarity with performance and availability monitoring software
  • Familiarity with ticketing/request management software, such as Remedy or ServiceNow
  • Excellent written and oral communication
Physical Demands

The ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

The ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors.

Equal Employment Opportunity Policy Statement

CAI is an equal opportunity employer and does not discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran.

CAI takes affirmative action to employ and advance in employment all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran, and to base all employment decisions only on valid job requirements.

Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or being a protected veteran.

Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing, or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

"}

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