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Store Manager

2 months ago

Noblesville Indiana, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, combining style, quality, and value in one place.

Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team at Express. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates to achieve business objectives.

Key Responsibilities
  • Talent Management
    • Attract, develop, and retain top talent
    • Support an environment that encourages high store morale
    • Focus all store associates on creating a teamwork-oriented environment
    • Coach, teach, recognize, and manage all aspects of performance and development for all store associates
    • Build a succession plan for all roles
    • Identify and nurture the growth of high-performing store associates
  • Customer and Associate Experience
    • Build a store environment that consistently delivers exceptional customer experiences
    • Lead, model, teach, and coach for consistent focus on customer engagement
    • Create a culture of proactive customer engagement
    • Display expert knowledge of product, company policies, promotions, loyalty programs, and lead the education of the team on all areas of the customer and associate experience
  • Execution
    • Analyze the business and execute/communicate clear action plans that optimize results
    • Manage all aspects of daily store operations
    • Ensure all store associates have clarity on goals and action plans
    • Create clear action plans that optimize results
    • Direct workload and ensure execution of plans and strategies across the store
    • Ensure the adherence to Company Policies and the safety of store associates and customers
Requirements
  • Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million plus
  • Proven ability to increase sales and store profitability
  • Proven ability to network, recruit, interview, train, develop, and promote associates
  • Ability to travel periodically, as needed, for meetings
  • Ability to move medium to large items weighing up to 50 pounds
Preferred Qualifications
  • Previous retail experience
  • Ability to effectively communicate with customers, peers, and supervisors
  • Demonstrated sales accountability
  • Collaborative, respectful team member
  • Ability to multitask and handle multiple customers and/or processes at once