Hotel Guest Experience Coordinator
3 days ago
Key Responsibilities:
- Provide professional and courteous service to guests, responding to their needs and resolving any issues promptly.
- Coordinate front office operations, including check-in, check-out, room assignments, and key control.
- Work closely with other departments to ensure seamless service delivery and provide excellent guest services.
- Monitor and maintain accurate records, reports, and financial transactions.
- Implement and enforce company policies, procedures, and quality standards.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- 1-2 years of experience in hotel management, preferably in a guest services role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with hotel software systems and ability to learn new technology quickly.
Benefits:
- Competitive salary: $45,000 - $55,000 per year.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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