Hotel Guest Experience Coordinator

3 days ago


Bismarck, North Dakota, United States Wingate Inn Bismarck, ND Full time
About the Role: We are seeking a skilled Hotel Guest Experience Coordinator to join our team at the Wingate Inn in Bismarck, ND. As a Hotel Guest Experience Coordinator, you will play a vital role in creating memorable experiences for our guests. You will be responsible for providing exceptional customer service, coordinating front office operations, and working closely with other departments to ensure seamless service delivery. If you are a warm and welcoming individual with excellent communication skills and a passion for delivering outstanding guest experiences, we encourage you to apply.

Key Responsibilities:
- Provide professional and courteous service to guests, responding to their needs and resolving any issues promptly.
- Coordinate front office operations, including check-in, check-out, room assignments, and key control.
- Work closely with other departments to ensure seamless service delivery and provide excellent guest services.
- Monitor and maintain accurate records, reports, and financial transactions.
- Implement and enforce company policies, procedures, and quality standards.

Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- 1-2 years of experience in hotel management, preferably in a guest services role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with hotel software systems and ability to learn new technology quickly.

Benefits:
- Competitive salary: $45,000 - $55,000 per year.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.

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