Enrollment Specialist
2 weeks ago
Company Overview:
Brookline College is a prominent institution in the field of healthcare education, dedicated to empowering students to embark on and advance their professional journeys. As a thriving and dynamic organization, we provide an environment that fosters career growth and offers competitive compensation, comprehensive benefits, and a collaborative workplace culture.
We are seeking an Enrollment Specialist to facilitate the recruitment of qualified candidates for our academic programs. This role operates in a HYBRID capacity, with responsibilities both on campus and remotely.
Key Responsibilities:Relationship Building:
- Respond to inquiries from prospective students regarding program details, admission criteria, and academic standards, encouraging qualified individuals to schedule interviews.
- Promptly return communications from potential students, providing accurate information about our offerings.
- Conduct outbound calls to engage interested candidates, as proactive outreach is a critical component of this role.
- Participate in organized outreach initiatives, adhering to company best practices.
- Generate new leads and business opportunities while managing existing inquiries.
- Follow up with candidates who have not scheduled interviews or have withdrawn from the process.
Interview Process:
- Coordinate and conduct interviews with prospective students, ensuring compliance with company policies regarding financial aid discussions.
- Utilize approved materials during interviews and adhere to established procedures.
- Meet with candidates to discuss program offerings, aligning their needs with the college's advantages.
- Facilitate meetings between candidates and admissions management to ensure comprehensive understanding of student motivations.
Guidance and Support:
- Provide essential information and guidance to students regarding program eligibility and admissions procedures.
- Act as a liaison between students and the institution, assisting with enrollment documentation and compliance.
- Mentor students to help them identify their skills and interests.
- Address routine inquiries and concerns, escalating complex issues as necessary.
Administrative Duties:
- Maintain accurate records of inquiries and admissions activities.
- Complete daily reports on admissions efforts.
- Ensure timely completion of pre-enrollment paperwork.
- Keep all records up to date and accurate.
- Participate in required training sessions.
- Perform additional tasks as assigned by leadership.
- Minimum of 2 years of experience in customer service, sales, or admissions.
- Proven ability to demonstrate key company behaviors.
- Strong presentation and communication skills.
- Bachelor's degree or equivalent experience preferred.
- Proficiency in Microsoft Office Suite.
- Flexibility to work varied hours as needed.
- Comprehensive medical, dental, and vision coverage.
- Generous vacation policy, increasing with tenure.
- Paid holidays and floating holidays.
- 401(k) plan with company matching.
- Company-paid life insurance.
- Opportunities for leadership development and career advancement.
- Tuition assistance for employees and their families.
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