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Customer Service Representative

2 months ago


Ontario California, United States Martin Automotive Group Full time

Job Summary:

Martin Automotive Group is seeking a highly skilled and customer-focused Service Advisor to join our team at our Subaru of Ontario location. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Greet customers promptly and professionally, establishing a positive first impression.
  • Obtain and verify customer and vehicle information to ensure accurate and efficient service.
  • Clearly communicate vehicle symptoms and recommended maintenance to customers, providing transparent and concise information.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history, ensuring customers receive the best possible service.
  • Prepare accurate and detailed estimates of cost for labor and parts, ensuring customers understand the scope of work and associated costs.
  • Establish and maintain regular communication with customers, keeping them informed of progress and any changes to the repair plan.
  • Verify that final invoices reconcile with the work performed, ensuring accuracy and transparency.
  • Explain all completed work and charges to customers, providing clear and concise information.

Requirements:

  • High school diploma or equivalent required.
  • Proven track record of achieving exceptional customer satisfaction.
  • At least one year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant, with manufacturer experience preferred.
  • Above-average energy level and a strong desire for a long-term career with a growing organization.
  • Bilingualism preferred but not required.
  • Personal and professional integrity, with a strong commitment to ethics and customer satisfaction.

Benefits:

  • Medical, dental, vision, and life insurance.
  • 401(k) plan.
  • Paid holidays.
  • Weekly paychecks.
  • Hourly, commission, and bonus compensation.