Power Transformer Specialist
3 weeks ago
We are seeking a highly motivated and experienced Technical Customer Service Leader to join our team at WEG Transformers USA. As a Technical Customer Service Leader, you will be responsible for overseeing the installation and field testing of Power Transformers (PT), addressing and resolving warranty claims, and providing full responses to requests for spare parts. Your technical expertise, leadership abilities, and excellent communication skills will be essential in ensuring the success of this role.
**Key Responsibilities**
- Manage the installation and field testing of PT, ensuring compliance with company standards and customer requirements.
- Develop and implement effective solutions to address warranty claims, improving customer satisfaction and reducing costs.
- Collaborate with cross-functional teams to provide full responses to requests for spare parts, ensuring prompt delivery and accuracy.
- Maintain high standards of quality and customer satisfaction by enforcing internal and external policies and procedures.
**Required Skills**
- Associate's degree from an accredited two-year college or equivalent experience.
- Strong leadership and technical expertise in the field of power transformers.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
**Estimated Salary:** $87,775 - $137,000
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