IT Support Specialist
1 month ago
The MIL Corporation is a leading provider of cyber, engineering, financial management, and information technology solutions to the federal government. Our team of experts delivers world-class services that meet the evolving needs of our clients.
Salary Range
We offer a competitive salary range of $48,128 - $72,192 per year for this position, based on factors such as qualifications, experience, and contractual limitations.
Job Description
This Technical Support Specialist II role involves providing support for 4500 end users in Washington, DC. The ideal candidate will have a minimum of five years of related experience and knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals.
Responsibilities
- Provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
- Manage customer support requests, escalating as appropriate and follow up to resolution
- Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management system (Remedy)
- Provides resolution to commonly known issues
- Logs call and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary
- May require flexible weekend and/or evening shift work as needed
Required Qualifications
- A minimum of five years of related experience
- Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals
- Excellent troubleshooting, problem solving skills
- Strong customer service and interpersonal skills
- Demonstrated ability to work well in team environment
- Excellent administrative skills: organized, efficient and versatile
- Knowledge of network and local printer troubleshooting and configuration
- Knowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers
- Excellent verbal and written communication skills in the English language
- Must be able to lift 40 pounds
Benefits
The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance.
Why Join Us?
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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