Client Solutions Representative
1 week ago
As a Customer Service Representative at Depco Inc, you will play a vital role in ensuring our customers receive exceptional service and support.
You will be responsible for answering customer calls, resolving issues, and providing solutions that meet their needs.
This is an exciting opportunity to join our team and make a real difference in the lives of our customers.
Responsibilities:
- Provide exceptional customer service through phone, email, or in-person interactions
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate and up-to-date customer account information
- Process orders, returns, and exchanges efficiently
- Collaborate with sales teams to ensure seamless customer experience
- Investigate and resolve customer complaints in a fair and timely manner
Requirements:
- Bachelor's degree or equivalent experience
- 2-5 years of customer service experience
- Excellent written and verbal communication skills
- Strong interpersonal and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in using CRM software and Microsoft Office platforms
Benefits:
- Competitive salary: $17-$19 per hour
- 401(k) matching program
- Dental and vision insurance
- Health insurance
- Life insurance
- Long-term disability insurance
- Holiday pay
- Paid time off
- Vacation pay
Schedule:
- 8-hour shift
- Day shift (8am - 5pm)
- Monday to Friday
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