Customer Service Rep

4 weeks ago

Elwood, United States CJ Logistics Full time
Description

The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office and is the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is error-free. The CSR provides internal and external information for a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and can perform Customer Service and the Shipping and Receiving function if needed.

1st Shift- Monday- Friday 7:30 Am - 4:00 PM

Position Responsibilities
  • Provide a strong level of customer service to internal and external customers
  • Maintain inbound and outbound schedules
  • Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
  • Process and schedule all carrier appointments
  • Communicate with customer on scheduling issues
  • Sign driver in and out of the facility; verifying all paperwork
  • Assign dock doors to the inbound and outbound loads
  • Maintain door accuracy and yard report for trailer inventory
  • Process Bills of Lading and associated shipping and receiving documents
  • Reconcile inbounds with packing slips and coordinate drop lot activity
  • Work closely with shift management and leads to accomplishing shift goals
  • Report errors and/or issues to the appropriate member of leadership to ensure accuracy
  • Participate in all training programs provided
  • Perform all duties in a safe and timely manner

Job Qualifications - Required
  • High School Diploma / GED equivalent required
  • PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Previous AS 400 and/or warehouse management systems (WMS) experience preferred
  • Detailed oriented with the ability to perform multiple task in fast moving environment
  • Previous shipping & receiving experience in a warehouse environment
  • Good interpersonal skills and ability to work with internal and external customers
  • Basic math and reading skills to perform job tasks and complete necessary paperwork.
  • Ability to follow oral and/or written instruction

Pay, Benefits and More:
  • Competitive compensation package
  • Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE
  • Growing company with a performance record that continues to climb
  • Open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunities for advancement

CJ Logistics About Statement:

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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