Senior Experience Designer

4 days ago


Dinan, Bretagne, United States People Center Full time
Immerse Yourself in Service Design at People Center

We're seeking a skilled Service Designer to join our team and contribute to the creation of innovative, user-centered experiences that redefine banking.

Pursuing a passion for human-centered design methods, you'll advocate for user needs and deliver world-class products that enhance our customers' daily financial activities.

Your expertise will drive meaningful collaboration with technology, product, and business teams to uncover customer and business needs and translate them into intuitive digital experiences.

About the Role:
  • You'll collaborate with cross-functional teams to co-create solutions that meet customer needs and expectations.
  • Advocate for users through service design methodologies, incorporating research, analysis, and testing to inform product decisions.
  • Craft engaging narratives to communicate design concepts and strategies to stakeholders, fostering alignment and buy-in.
  • Utilize your expertise to design and facilitate workshops that foster collaboration and idea generation across teams.
  • Elevate the organization's design capabilities by sharing knowledge, best practices, and emerging trends within the service design community.
  • Contribute to the development of internal design standards, ensuring consistency and excellence in all touchpoints.
  • Demonstrate a strong understanding of user experience principles, industry trends, and relevant technologies to stay ahead of the curve.
Requirements:
  • A minimum of 2 years of experience in service design, design strategy, human-centered design, or related fields.
  • Bachelor's degree or military experience; advanced degrees, certifications, or trainings are highly valued.
Compensation & Benefits:
  • This role offers a competitive salary range: $134,100 - $153,000 per year for Principal Associate, Design (prorated based on hours worked).
  • The position is also eligible for performance-based incentive compensation, including cash bonuses and long-term incentives.
  • Capital One provides a comprehensive benefits package, including health, financial, and other perks to support your well-being.

Note: At this time, we do not sponsor new applicants for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.



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