Senior Service Designer

4 days ago


Dinan, Bretagne, United States People Center Full time
Role Overview

We are seeking a Senior Service Designer to join our team at People Center, Inc. As a key member of our design department, you will play a crucial role in shaping the customer experience across our digital platforms. This is an exciting opportunity for someone with a passion for human-centered design and a desire to make a meaningful impact on our customers' lives.

In this role, you will collaborate closely with cross-functional teams to identify customer needs and develop innovative solutions that meet those needs. You will be responsible for designing intuitive and engaging digital experiences that exceed our customers' expectations. Your expertise in service design methodologies, including design research, user journey mapping, and prototyping, will help us create seamless and delightful experiences for our customers.

To succeed in this role, you will need a strong understanding of user-centered design principles, excellent communication skills, and the ability to work collaboratively with stakeholders at all levels. If you are passionate about creating exceptional customer experiences and have a proven track record of delivering high-quality results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Designing end-to-end customer journeys that meet business objectives and customer needs.
  • Collaborating with cross-functional teams to develop and implement design solutions.
  • Conducting user research to inform design decisions and ensure customer needs are met.
  • Creating prototypes and testing designs to validate assumptions and iterate on solutions.

Requirements:
  • Bachelor's degree in Design, Human-Computer Interaction, or related field.
  • At least 2 years of experience in service design, design strategy, or related field.
  • Strong understanding of design tools such as Sketch, Figma, Adobe XD, and InVision.
  • Excellent communication and collaboration skills.

Compensation:$134,100 - $153,000 per year, depending on location.

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