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Valet/Bell Captain
2 months ago
As a Valet/Bell Captain at Commodore Perry Estate, you will be responsible for providing exceptional guest service and leading a team of bellmen to ensure seamless arrivals and departures.
Key Responsibilities:- Lead the Bell Team: Supervise and train a team of bellmen to provide efficient and courteous service to guests.
- Guest Assistance: Assist guests with luggage, transportation, and other needs to ensure a seamless and welcoming arrival and departure experience.
- Collaboration: Work with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
- Training and Development: Conduct training sessions for bell staff to ensure they are well-versed in customer service standards, safety procedures, and hotel policies.
- Problem Resolution: Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.
- Leadership Skills: Proven ability to lead a team and provide guidance and support to ensure exceptional guest service.
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with guests and hotel staff.
- Problem-Solving Skills: Ability to think critically and resolve guest concerns in a timely and effective manner.
