Dedicated IT Support Specialist for Westchester Schools
1 week ago
Job Summary
We are seeking a highly skilled Dedicated IT Support Specialist for Westchester Schools to join our team at Insight Global.
This role is an exciting opportunity to work in a fast-paced environment, supporting approximately 300-500 staff members across various departments. As an IT support specialist, you will be responsible for resolving tickets and incidents related to Active Directory, network connectivity, hardware troubleshooting, smartboard support, and more.
Key Responsibilities
- Providing exceptional customer service skills to communicate issues and solutions effectively
- Troubleshooting hardware and software incidents with strong recent experience in que management and working with a ticketing system
- Managing user accounts, resetting passwords, and performing basic network understanding including TCP/IP, DNS, LAN/WAN, etc.
- Collaborating with executives, teachers, and students to resolve tickets and incidents
- Maintaining a high level of technical expertise and staying up-to-date with the latest technologies
Required Skills and Qualifications
- 2+ years of experience in an IT support role
- Strong recent experience with que management, working with a ticketing system
- Experience troubleshooting hardware and software incidents
- Experience with Active Directory, resetting passwords, and managing user accounts
- Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
Compensation and Benefits
This position offers a competitive compensation package, including a salary range of $20-$24/hour, based on skills, experience, and education.
Benefits include medical, dental, and vision insurance, HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Additionally, employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law.
About Us
We are Insight Global, a leading provider of professional staffing services. We value our employees' contributions and offer opportunities for growth and development.
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