Network Support Specialist

1 week ago


Bronxville, New York, United States Insight Global Full time

A technical support specialist will provide first-level technical support to staff at a school district in Westchester County, NY. The specialist will spend 100% of their time doing deskside support from September to May and working on technical projects from June to August.

Key Responsibilities:

  1. Support 300-500 staff members with technical issues, including Active Directory support, password resets, network connectivity issues, and hardware troubleshooting.
  2. Work directly with executives, teachers, and students to resolve tickets and incidents.
  3. Collaborate with high-level engineers to grow technical skills and assist with Level 2 and Level 3 technology support when able.

Requirements:

  • Strong customer service skills to communicate technical issues and solutions to staff.
  • Fundamental network experience to resolve technical issues.


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