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Hospitality Host

2 months ago

Mountain City, Tennessee, United States Dollywood Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Host to join our team at Dollywood Resorts. As a Front Desk Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our resorts.

Key Responsibilities
  • Guest Services: Welcome guests in a friendly and professional manner, addressing their needs and resolving any issues that may arise during their stay.
  • Front Desk Operations: Efficiently manage front desk duties, including check-in and check-out processes, guest registration, and billing inquiries.
  • Customer Service: Utilize excellent communication and problem-solving skills to provide personalized service to guests, ensuring their needs are met and exceeded.
  • Accounting and Administration: Perform accounting duties, including posting charges, account settlements, and shift closing, while maintaining accurate records and adhering to company policies.
  • Team Collaboration: Work closely with other departments, including Conference Planning and Guest Services, to ensure seamless operations and exceptional guest experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least six (6) months of directly related front desk experience required.
  • Skills: Basic computer knowledge and usage preferred, with excellent communication, problem-solving, and interpersonal skills.
  • Personal Qualities: Must display and live out Lead with Love qualities, being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
What We Offer

As a Front Desk Host at Dollywood Resorts, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our resorts. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.