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Customer Support Associate

3 months ago

Fallbrook, California, United States Domino's Franchise Full time
Position Overview:
As a vital member of our team, you will be responsible for ensuring customer satisfaction through effective communication and support.

Key Responsibilities:
1. Operate all necessary equipment efficiently.
2. Manage the stocking of ingredients from the delivery area to storage and work areas.
3. Prepare products according to established standards.
4. Receive and process customer orders via telephone and in-person.
5. Conduct inventory checks and complete related documentation.
6. Maintain cleanliness of equipment and the facility on a daily basis.

Training:
Comprehensive orientation and on-the-job training will be provided.

Communication Skills:
Ability to understand and provide clear written instructions. Proficient verbal communication skills to interact with customers and team members effectively.

Essential Skills:
1. Proficient in basic arithmetic operations.
2. Capable of making accurate monetary change.
3. Strong verbal, written, and telephone skills for order processing.
4. Good hand-eye coordination for precise tasks.
5. Ability to enter orders using computer systems.

Work Environment:
Exposure to:
Variable weather conditions during outdoor tasks. In-store temperatures may range from cool to warm. Potential exposure to food odors and dust. Work in confined spaces, including walk-in coolers.

Sensory Requirements:
Effective communication via telephone. Ability to see near and mid-range objects and distinguish temperature differences.

Temperament:
Ability to manage multiple tasks, work independently and collaboratively, and maintain composure under pressure while adhering to quality standards.

Physical Requirements:
Most tasks require standing, with walking primarily over short distances. Delivery personnel must navigate between the store and delivery vehicle.

Lifting and Carrying:
Team members will handle bulk deliveries and may lift items weighing up to 50 pounds. Tasks include stacking items on shelves and transporting products within the store.

Driving Responsibilities:
Deliver products within a designated area, completing multiple deliveries as needed.

Tools and Equipment:
Utilization of various tools including computers, telephones, and kitchen equipment.

Qualifications:
All personal information will be kept confidential in accordance with EEO guidelines.