Automotive Customer Service Coordinator

4 days ago


Memphis, Tennessee, United States Richies Body Shop Full time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service / Service Coordinator. This role is ideal for someone who thrives on providing excellent service and has exceptional organizational skills.

Responsibilities
  • Manage customer inquiries and provide prompt and helpful responses to ensure timely resolution.
  • Coordinate service requests, ensuring efficient resolution and maintaining accurate records of service activities.
  • Schedule appointments and dispatch service technicians to optimize service delivery.
  • Assist with billing and invoicing processes, handling customer complaints and resolving issues with professionalism.
  • Provide administrative support to ensure smooth operations and demonstrate excellent communication and interpersonal skills.
Requirements
  • At least 1 year of experience in the automotive industry, with knowledge to assist customers with repair questions.
  • Previous customer service experience is preferred.
  • Strong organizational and time management skills, with proficiency in using computer systems and software.
  • Ability to remain calm and professional in stressful situations, with excellent verbal and written communication skills.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. If you have the required skills and qualifications, please send your resume and cover letter to apply.



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