Backend Production Support Engineer
3 weeks ago
Job Title: Production Support/Backend
At Saxon Global, we are seeking a talented Backend Production Support Engineer to join our team. In this role, you will be responsible for developing innovative strategies, processes, and best practices to drive business objectives and support our production environment.
The ideal candidate will have a strong background in Java and experience in troubleshooting business and production issues. You will lead the discovery phase of medium to large projects, design and implement low-latency services, and promote company policies and standards.
Key Responsibilities:
- Develops and implements innovative strategies, processes, and best practices to drive business objectives and support production environment
- Drives the execution of multiple business plans and projects
- Supports and ensures business objectives are met
- Leads the discovery phase of medium to large projects
- Designs and implements low-latency services
- Promotes and supports company policies and standards
- Troubleshoots business and production issues
- Supports trouble-shooting client issues with high-level data analysis and project review
- Evaluates client applications using analytics software tools
- Makes modifications to alert tools to ensure proper monitoring of mobile infrastructure
- Maintains interaction within the entire organization and third-party related entities
- Provides detailed information to Tier 1 clients, internal DevOps teams, and 3rd party vendors
- Engages in internal issues review and support calls
- Assists in support hours of operation and off-hour production emergencies
- Performs level of effort estimates for assigned tasks and change orders requests
- Helps stabilize production environment migrations
- Identifies root causes of technical issues in production and out-of-box failures
- Designs and develops solutions to better identify spiking errors and potential issues that could lead to outages
- Interacts with project teams for new product development, giving insights from technical issues of previous releases/migrations
- Studies and recommends corrective solutions for enhancing issue detection efficiency
Required Skills:
Java
Additional Skills:
Background check and drug screen required.
Saxon Global is an equal opportunity employer.
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