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Data Assurance Analyst

2 months ago

Fort Worth, Texas, United States Higginbotham Insurance Agency Full time
Job Title: Employee Response Center Data Assurance Analyst

Higginbotham Insurance Agency, a leading insurance and financial services firm, is seeking a highly skilled Data Assurance Analyst to join our team in Fort Worth, TX.

Responsibilities:
  • Develop and maintain Excel spreadsheets for data organization and analysis.
  • Clean and validate existing datasets to ensure accuracy and consistency.
  • Collaborate with operational leadership to improve quality assurance measures and customer satisfaction.
  • Evaluate and implement process improvements to enhance Higginbotham's ability to meet industry and regulatory standards.
  • Provide timely and effective communication to the Leadership Team regarding quality issues and initiatives.
Requirements:
  • Professional experience in a call center QA position or supervisor role.
  • Three or more years of employee benefits, insurance experience, and customer service experience.
  • Solid knowledge of customer service policies, practices, and systems.
  • Knowledge of quality improvement processes and performance measurements.
  • Demonstrated project management skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.