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IT Infrastructure Specialist

2 months ago

Parsippany, New Jersey, United States Blue Foundry Bank Full time
Job Overview

About Blue Foundry Bank
Blue Foundry Bank is a transformative institution dedicated to shaping businesses and fostering innovation. We pride ourselves on being a dynamic, resourceful, and creative bank that values collaboration and results.

At Blue Foundry Bank, we prioritize the growth and well-being of our employees. Our comprehensive benefits package is designed to support career advancement and enhance the quality of life for our team members. From day one, we ensure our employees have access to experiential learning and development opportunities.

Our competitive compensation package includes medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k)/Roth plan with a company match; generous paid time off; and educational reimbursement programs.

Position Overview

The IT Systems Administrator is essential in overseeing and maintaining the critical systems and applications that underpin the bank's technological framework. This role encompasses a wide array of responsibilities that guarantee the efficient operation and security of the bank's IT infrastructure.

In essence, the IT Systems Administrator serves as a crucial connection between the bank's technology systems and its operational effectiveness, necessitating a blend of technical knowledge, communication skills, and strategic thinking.

Key Responsibilities

IT Systems Management

  • Oversee various IT systems within the bank, including computers, servers, printers, network devices, and communication circuits.
  • Provide support for advanced audio/visual and conferencing technologies.
  • Assist in the management of the bank's IT facilities, including data centers.
  • Deliver prompt support to internal users and high-level service to bank executives.
  • Adhere to the IT change management protocols to maintain the stability of the production environment.
  • Collaborate with Human Resources and IT Security teams to facilitate onboarding and offboarding processes.
  • Engage with both physical and virtual servers, focusing on deployment and troubleshooting.
  • Propose enhancements to improve service desk efficiency and monitor SLA compliance.
  • Document and upgrade client technology to ensure a functional user environment.
  • Actively participate in the identification and implementation of innovative technology solutions to meet specific business requirements.
  • Ensure the effective and appropriate use of products and technology to enhance business value.
  • Support long-term strategic objectives for infrastructure and standards in alignment with business needs.

IT Access Management

  • Implement and enforce IT access control procedures to ensure all access modifications are duly authorized.
  • Collaborate with the Chief Information Security Officer and the IT security team on access certification initiatives.

Vendor Relations

  • Establish strong partnerships with third-party technology vendors and manage key vendor relationships effectively.
  • Work with Managed Service Providers to ensure consistency in technology services.

Regulatory Compliance Support

  • Collaborate with the Chief Technology Officer and other technology team members to address audit and security issues.
  • Assist in gathering information and tracking for audit and regulatory compliance.
  • Contribute to the development, implementation, and maintenance of technology policies and procedures.

Qualifications

  • Bachelor's degree or industry-recognized IT certifications.
  • A minimum of 3 years of experience in IT support services and user assistance.
  • Proficiency in Microsoft Office and Office 365 applications.
  • Experience in managing and troubleshooting Windows, Apple Mac, and mobile devices.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong customer service focus with analytical and problem-solving capabilities.
  • Ability to prioritize and execute tasks effectively in a fast-paced environment.
  • Ability to communicate ideas in a user-friendly manner.
  • Self-motivated with a keen attention to detail.
  • Quick learner with a commitment to continuous technical skill development.
  • Team-oriented with a collaborative work style.
  • Experience in enhancing internal processes related to technology and IT security.
  • Capability to provide technical training and knowledge transfer to internal users.
  • Willingness to travel occasionally to branch locations as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability, or protected veteran status.