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Client Services Associate

1 month ago

Étreux, Hauts-de-France, United States AEG Full time
Job Title: Client Services Associate

At AEG, we're seeking a highly motivated and customer-focused individual to join our Client Services team as a Client Services Associate. This role will play a key part in assisting club managers in providing unmatched hospitality to enhance member experiences and relationships.

Responsibilities:
  • Assist with the planning and execution of various Premium Membership special events, including coordinating ticket distribution, check-in for events, and handling all photography needs.
  • Develop unique experiences driven by a genuine passion for hospitality, aligning with the overarching goals of the Client Services department.
  • Prepare all club spaces for games & special events by following the guided checklist for each club location.
  • Assist with all activations associated with the Client Services' Family Day program.
  • Schedule and facilitate all trophy & mascot visits for the department.
  • Assist with uploading and organizing photos taken during games and activities.
  • Assist with organizing homestand client entertainment budget.
  • Contribute to the daily client amenity fulfillment and tracking.
Requirements:
  • Bachelor's Degree in hospitality, business or marketing-related fields preferred.
  • Innovative, process-oriented and well-organized.
  • Passionate and committed to providing a high standard of customer service.
  • Experience with Salesforce or a CRM-based platform is preferred.
  • Ability to commit to a minimum of 35 hours a week throughout the year-long position.

We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.