Office Services Associate

4 weeks ago


Étreux, Hauts-de-France, United States C&W Services Full time

Job Title

Office Services Associate

Job Description Summary

This role embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include mail, print (MFD troubleshooting and maintenance), hospitality, facilities, and audio/visual. Pick up and deliver copy jobs, faxes, and packages. Assume accountability for all support functions for assigned floors.

Job Description

Key Responsibilities:
  • Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger, and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
  • Process all outgoing USPS and accountable mail
  • Keep inventory of all supplies in mail areas-includes USPS and accountable mail
  • Assist and notify end users of mail and shipping protocols
  • Audit and update mail lists as needed
  • Support confidential document shredding in accordance with stated policy
  • Arrange and maintain conference rooms for meetings, lunches, and various events
  • Maintain inventory of all office supplies (general supplies, paper, toner, etc.)
  • Prepare large volume print requests and finishing to colleague specifications
  • Quality check all print work to ensure accuracy
  • Use of high-speed MFD's (multi-function devices)
  • Provide service, colleague support, and 1st-level maintenance for MFD's
  • Monitor office for facilities-related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly
  • Ensure pantries have adequate supplies and replenish as needed
  • Maintain coffee and ice machines
  • Distribute firm-wide distributions as needed; desk drops
  • Post client signage as requested in designated areas
  • Clean and make ready workstations/offices for new hires
  • Arrange conference rooms as needed for meetings to include beverage and food set-ups
  • Cover reception desk as needed for both breaks and PTO coverage
  • Order food for meetings as requested
  • Clean conference rooms following meetings
  • Collect glass and dishware, load, wash, and return items to designated floor locations
  • Order vending machine supplies as needed
  • Stock vending machines with products as needed
  • Clean out refrigerators and microwaves weekly or as needed
  • Monitor clean desk policy for compliance
  • First-level audio/visual equipment check prior to scheduled meeting time, utilize established checklist
  • Report issues with audio/visual equipment to ensure quick resolution
  • Assist other OSA's as needed to meet demand
  • Work overtime as needed to assist with special projects
  • All duties as assigned
  • Must assist in supporting all service lines in addition to primary role
Requirements & Qualifications:
  • Able to lift 50-75 lbs.
  • General knowledge of audio/visual equipment
  • High school diploma or equivalent (GED)
  • Copier/fax/FedEx/postage machine knowledge
  • Basic computer skills
Special Skills:
  • Ability to multi-task and prioritize
  • Good interpersonal skills
  • Exceptional customer service skills
  • Exceptional verbal and written communication skills
  • Exceptional organizational skills
  • Ability to work independently with minimal supervision
  • Admirable punctuality/attendance record


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