Service Assistant

4 weeks ago


Philadelphia, Pennsylvania, United States City Winery International Full time
About City Winery

City Winery is a unique blend of wine, food, and live entertainment. Our mission is to create a dynamic and welcoming workplace where our team members can grow and thrive.

Job Summary

We are seeking a Service Assistant to join our team. As a Service Assistant, you will be responsible for providing exceptional guest experiences by clearing, sanitizing, and resetting tables, and ensuring all areas are well-stocked and tidy. You will work closely with our servers and bartenders to ensure a high-quality guest experience.

Responsibilities
  • Provide guest hospitality by clearing, cleaning, and replenishing tables, settings, and all service areas.
  • Assist waitstaff and bartenders as needed to perform guest-related duties.
  • Ensure polished and clean presentation of all areas.
  • Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils.
  • Support servers by setting-up and replenishing service stations, trash containers, liners, and bus stations.
  • Maintain service areas, clean up spills as needed.
  • Fulfill guest dining requests as needed and facilitate communication of guest requests to servers.
  • Greet guests upon seating and fill water glasses.
  • Adhere to sanitation and safety policies.
  • Follow all company policies, procedures, and guidelines.
Requirements
  • Strong work ethic, team player, and exceptional guest service skills.
  • 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience.
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
  • Ability to navigate venue conditions, including tight spaces, dark room, and loud environment.
  • Polished presentation.
  • Ability to take direction from others.
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment.
  • Aptitude to resolve problems.
  • Ability to work both independently and in a team environment.
  • Ability to work a flexible schedule including days, nights, weekends, and holidays.
  • Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting, and carrying up to 50 pounds.
What We Offer

Competitive pay plus generous benefits. An atmosphere of learning, development, and enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music and wine.

Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, and more depending on position and other Company eligibility requirements.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.


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