Optical Team Lead
4 weeks ago
We are seeking a highly skilled Optical Team Lead to join our team at EssilorLuxottica. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.
Key Responsibilities:
- Provide exceptional customer service and ensure that customers are delighted with their experience.
- Assist in the achievement of store success by managing key optical and lab processes and systems to exceptional results.
- Ensure that the LensCrafters team provides unsurpassed customer service.
- Proactive and solution-driven, accurate execution and product knowledge.
- Serves as a responsible alternate store key holder.
Requirements:
- HS diploma/GED
- Strong optical and retail experience
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem-solving ability
- Familiarity with cash register, computers, and calculators
- Leadership and training experience
- Edging and mounting experience
- Basic optics knowledge and optical measurement experience
Preferred Qualifications:
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting, and Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise and lens options
What We Offer:
EssilorLuxottica offers a competitive salary and benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an equal opportunity employer and welcome applications from diverse candidates.
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