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Front Desk Supervisor
2 months ago
As a Front Desk Supervisor at HEI Hotels & Resorts, you will play a key role in ensuring exceptional customer service and a seamless guest experience. You will assist the Front Office Manager in managing the Front Office operations, ensuring compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
Responsibilities- Communicate effectively with guests and staff to provide clear direction and ensure a positive experience.
- Assign and instruct guest service agents in details of work, observing performance and encouraging improvement.
- Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice to provide accurate information.
- Promptly complete the registration process, verifying and imprinting credit cards for authorization using electronic acceptance methods.
- Handle cash, make change, and balance an assigned house bank, remaining calm and alert during emergency situations and/or heavy hotel activity.
- Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
- Comply with attendance rules and be available to work on a regular basis.
- High school diploma required, college degree preferred.
- One year experience in customer service in hospitality or similar industry.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and access to DailyPay for immediate payment of earned wages.
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