Medical Collector Specialist

1 day ago


El Segundo, California, United States Optum Full time
Job Overview

We are seeking a skilled Medical Collector to join our team at Optum. As a key member of our collection team, you will be responsible for consistently delivering exceptional customer service, maintaining high productivity standards, and ensuring accuracy in patient account management.

This role offers the flexibility to work from home and occasionally in our El Segundo office, with a comprehensive benefits package, including competitive compensation, career development opportunities, and a culture that values diversity and inclusion.

The successful candidate will have 3+ years of professional medical collection experience, with expertise in CPT/ICD-10 coding, HCFA requirements, and contracted insurance plans. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, is also essential.

Responsibilities
  • Consistently exhibit superior customer service skills, ensuring quality care and concern for internal and external customers
  • Maintain department productivity standards: 56 accounts daily
  • Perform precise audits of patient accounts to ensure accuracy of charges, payments, and adjustments
  • Monitor payments to ensure payers conform to agreed fee schedules
  • Negotiate payment plans and identify delinquent accounts for assignment to outside collection agencies
  • Utilize protected health information (PHI) according to Health Insurance Portability and Accountability Act (HIPAA) standards
Requirements
  • High School Diploma / GED
  • 18 years of age OR older
  • 3+ years of professional medical collection experience
  • Experience with CPT/ICD-10 coding
  • Knowledge of HCFA requirements
  • Working knowledge of contracted insurance plans
  • Proficiency with Microsoft Office to include Microsoft Outlook, Excel, and Word

The estimated salary for this position is $16.54 - $32.55 per hour, based on local labor markets, education, work experience, certifications, and other factors. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, you'll enjoy a comprehensive benefits package, incentive programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements).

At Optum, we strive to create a healthy work environment where everyone has the opportunity to thrive. We're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.



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