Customer Service Representative

2 weeks ago


Ferndale, Washington, United States Silver Reef Casino Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Silver Reef Casino Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, answering phone calls, and performing various administrative tasks.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Answer and direct phone calls, providing accurate information to callers and ensuring that their needs are met.
  • Perform various administrative tasks, including data entry, filing, and preparing correspondence.
  • Stay up-to-date with information about casino amenities, gaming offerings, special events, and promotions to provide guests with accurate information.
  • Assist with special events, tournaments, and promotional activities as needed.
Requirements
  • High School Diploma or equivalent, and two (2) years of high volume receptionist experience in an environment where data entry and clerical functions were also required responsibilities or equivalent combination of education, training, and experience.
  • Clear understanding of receptionist principles, policies, and procedures.
  • Knowledge with telephones and overhead paging systems.
  • Outstanding customer service standards and telephone etiquette.
  • Knowledge of general office processes, procedures, and equipment.
  • Standard computer software applications.
  • Knowledge of the casino gaming system and how to evaluate guest level of play.
  • Knowledge of Special events and promotions.
Working Conditions

This role is mainly indoors, with exposure to smoke, noise, odors, and possibly unruly patrons/employees.



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